ORDER INFO
We only accept payment via your credit card, including Visa, MasterCard and WeChat Pay. You must be the cardholder of the credit card used for purchase.
All orders once successfully made cannot be changed, cancelled, refunded nor exchanged.
If you have any questions, you can contact customer service by email or phone as below: or messaging at ANNA SUI BEAUTY HK Official Facebook Page
SHIPPING
With the exception of specifically listed promotions on the website, our delivery policy is listed below.
Free shipping with every order over HK$500 (after discount).
HK$60 delivery fee will be charged for order below HK$500 (after discount).
We only ship to Hong Kong SAR, including Hong Kong Island, Kowloon, New Territories and outlying islands. Macau SAR and mainland China region are not supported at the moment.
Shipment will arrive at the shipping address in 14 business days under normal circumstances. Delivery service is not available on Saturdays, Sundays and Public Holidays. Delivery service might be affected in light of festive or special weather conditions occasion
If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.
We offer SF Standard Delivery Service or SF Store Self-pickup Service.
SF Standard Delivery Service:
Orders will be delivered to the address provided by customer when placing their order.
P.O Box is not accepted as shipping address.
An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
SF Store Self-pickup Service
Orders can be delivered to SF Stores selected by customer at checkout. For business hours of SF stores, please refer to https://www.sf-express.com/hk/en/other_services/sf_station/sf_station_network/
The Hong Kong, SAR of China phone number entered should be able to receive SMS notifications. Customer has to pick up the parcels at specified location within 3 days after receiving the SMS notification. Customer should directly contact SF Express Customer Service Hotline rearrange pickup for overdue parcels.
SF Express Customer Service Hotline and Office Hours:
SF Hotline: +852 2730 0273
Mondays to Fridays 08:00 – 20:30
Saturdays, Sundays and Public Holidays 08:00 – 20:00
RETURNS AND EXCHANGE
1.Returns
Generally, if the order has been submitted and paid, no refunds will be accepted. If you find any problems with the goods, please provide the order number, registered name and phone number to annasuihongkong@gmail.com or at (852) 3106 0323 within 7 working days from the date of receipt and we will follow up for you as soon as possible.
(Office Hours: Monday to Friday, 9:30am to 5:30pm)
2.What to do if the product received is not the same with the ordered after takeout /delivery?
If you find any problems with the goods, please provide the order number, registered name and phone number to annasuihongkong@gmail.com or at (852) 3106 0323 within 7 working days from the date of receipt to contact us for follow-up.
(Office Hours: Monday to Friday, 9:30am to 5:30pm)